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It is important for the shared customer segments to have a consistent yet context-driven presentation as they engage across the various interfaces of each business unit and channel using either an Apple iOS or Google Android device.īig Data platforms, such as Windows Azure HDInsight or Apache Hadoop, are also key in this model since the volume, variety and velocity of shared customer-related data that is generated across business units and channels can be very significant. In this operating model mobile-first responsive design can play a major role in the implementation of the enterprise architecture capabilities. To begin to understand the design of the enterprise architecture ecosystem, the table below maps out the enabling technologies and platforms that can be considered for each aspect of the operating model. The integration technologies and linked processes that enable these business processes are optionally included in the diagram. The key objective is for each customer segment to have a cohesive experience across all the channels and relationships.
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Business processes in the Coordination Operating Model are highly integrated since those products and services may involve transactions that span business units. The business units in this case offer different products and services but all depend upon a set of shared data to deliver value to the customer segments. The Coordination Operating Model Core Diagram is designed by first considering the key customers shared among the business units in the enterprise. The Core Diagram enhances strategic thinking for executive management by facilitating business creativity at a glance.Ĭoordination Operating Model – Core DiagramĬoordination Operating Model Core Diagram4 (©2005 MIT Sloan Center for Information Systems Research and IMD) The Core Diagram becomes an essential reference for executive management when developing new business strategies and business model innovation ventures. The visual model produced by the process is the Core Diagram that includes all the elements of an enterprise architecture that can be exploited as a robust foundation for execution. In the diagram, the technology and platforms enabling the standardized integration are optionally included in the model. Once these processes have been selected, the shared data needed to execute them is synthesized to develop into the Core Diagram information architecture. For instance, in the diagram, key customer segments are first identified so that the business processes that are to be standardized and integrated can be determined. In the example diagram above, the major activities in the process are indicated in the sequence in which they are performed. Core Diagram Design Process4 (©2005 MIT Sloan Center for Information Systems Research and IMD)Įach type of Core Diagram can be designed using a process that is aligned with the characteristics of the operating model.
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